The problem of delivering tailor-made solutions, is that they are tailor-made.
Off-the-shelf being as-is will take away a lot of headaches, but as a systems integrator partner, sometimes you need to build something from scratch. We did that, and failed. Initially.

The start of this session is a deep-dive of the Presales cycle, followed by the customer intake, continuing on to the implementation and topping it up with the QA, user testing and handover. You’ll see examples of what went wrong, how they went wrong and lessons learned so you don’t have to make the same mistakes.

When you leave the session you are better equipped to avoid simple mistakes that lead to an angry customer.