Clinics lose patients long before anyone sees a doctor. Calls get missed, replies are slow, patients don't show up, and follow-ups never happen. AI voice and messaging agents can now handle much of this. But healthcare isn't e-commerce, and getting it wrong costs trust.

This session takes a clear-eyed look at the patient-communication layer of healthcare. It covers which tasks AI handles well today, such as after-hours calls, booking, reminders, rescheduling and FAQs. It also covers which tasks should stay with humans, and how to design handoffs so patients never feel stuck talking to a bot. We'll also go through the questions clinic leaders should ask any AI vendor about privacy, data handling and escalation.

Attendees will leave with a checklist on how to handle the patient journey before and after the visit with help of AI.