Session
The HARDest part of SOFTware: Conflict Resolution and Effective Communication
Have you ever found yourself stuck in a drawn-out technical discussion 🗣️, wondering why the best decisions aren't being made? 🤔 Or frustrated that only the loudest voices are being heard? 🤯
These are common challenges in the IT world.
Collaboration is the by product of both communication and conflict resolution!!
Effective communication and conflict resolution are critical for success!
This session will explore practical strategies for overcoming these hurdles, drawing on the insights of leading experts such as William Ury, Adam Grant, Amy Edmonson, Margaret Heffernan, and General Stanley McChrystal.
We'll cover:
Understanding Tech Team Dynamics: We'll explore the unique communication styles within technical teams and how to navigate them effectively.
Making a Stronger Case: Learn how to construct compelling arguments that resonate with your colleagues, even when dealing with complex technical issues.
Fostering Open Dialogue: Discover techniques to encourage open communication and collaboration, ensuring everyone feels heard and valued.
Building Consensus: Master strategies for reaching consensus, even when disagreements arise, turning conflict into productive collaboration.
Real-World Examples: We'll use real-world examples to illustrate these concepts and provide actionable takeaways. 💯
Join us to unlock your communication toolbox and learn how to transform conflict into collaboration, leading to better decisions, stronger teams, and ultimately a more productive and fulfilling work environment!
Proposed Agenda
1. Understanding the Roots of Conflict
2. The Art of Communication
3. Strategies for Resolving Conflict
4. Building/Adopting/Buying into a Culture of Collaboration
5. Applying These Principles to the IT World
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