In this session we will cover a range of topics regarding Chat automation and the possibilities this gives us. We will dive into the concept of ChatOps, what it is, how we can implement it and what the benefits are. After this brief introduction we will dive into real-world examples of setting up and configuring your first chatbot, configuring security and resolving real-world incidents using this chatbot. By the end of the session we will used different platforms and bots in order to set the first steps of implementing a valid chat infrastructure.