A customer starts with a simple question. What should be a quick answer often turns into multiple transfers, repeated information, and a frustrating experience.

In this session, we'll show how organizations can transform customer service with AI-powered experiences across self-service, contact center, and assisted support. Watch as virtual agents, knowledge management, case management, and Copilot seamlessly work together to guide customers to faster resolutions while empowering service representatives with the right information at the right time.

Through a live demonstration of Dynamics 365 Contact Center, Customer Service, and Copilot, you'll see how organizations can eliminate silos, increase agent productivity, and elevate customer experiences.

Attendees will learn:

How AI improves both self-service and agent-assisted service
How knowledge and customer context flow seamlessly between channels
How to reduce resolution times while improving service quality
How Copilot assists representatives throughout the customer journey