A dangerous trend is spreading across companies in every industry: the rush to implement artificial intelligence (AI) without a clear understanding of its impact on people and operations. This mindset secretly undermines the strategic conversations necessary to meet the expectations of the people AI technology is supposed to help.

To shift this dynamic, you must tap into the hidden power of expectation-focused conversations. When harnessed correctly, this new mindset will help you discover how technology, like artificial intelligence (AI) and conversation intelligence (CI), can make achieving business objectives more successful, effective, and enjoyable. These are the expectations that, when met, increase technology adoption and help you achieve your acquisition, retention, enrichment, and advocacy goals.

By the end of your time with JC, you will learn how to:

Engage AI users in expectation conversations that get to the heart of business needs.

Collaborate with higher engagement and value co-creation throughout the planning and deployment of AI technology.

Design the conversations that help increase technology adoption and a human-centered design mentality across your organization.

​Learning objectives:

Uncover the 3 myths you've been sold about AI user adoption.

Discover the 5 expectations essential to aligning conversation intelligence strategy with technology innovation.

Learn the number 1 reason AI conversations lead to misunderstanding and what to do about it.

Presentation details, author bio, and speaker reel available at https://www.jcquintana.com/speaking