A silent epidemic is deteriorating your company: the tendency to focus on transactions rather than relationship expectations. This transactional mindset secretly undermines the conversations necessary to determine fair and reciprocal outcomes for all parties.

To shift this dynamic, you must tap into the hidden power of relationship-focused conversations. When harnessed correctly, this new mindset will help you discover, negotiate, and manage the expectations that make relationships with your customers, employees, and partners sustainable. Only sustainable business relationships can help your business and your people grow.

By the end of your time with JC, you will learn how to:

Zoom into the conversations that directly influence customer, employee, and partner acquisition, retention, enrichment, and advocacy.

Improve expectation conversations to maximize the use time and decrease friction.

Leverage the psychology of social exchange to improve the quality and outcome of your stakeholder conversations.

​Learning objectives:

Uncover the 3 myths you've been sold about making business relationships sustainable.

Discover the 7 expectations essential to all successful business relationships.

Learn the number 1 reason conversations lead to misunderstanding and what to do about it.

Presentation details, author bio, and speaker reel available at https://www.jcquintana.com/speaking