We know that articulating our decisions or presenting the value of our user research to stakeholders can sometimes be a challenge. Spontaneous Talks Frameworks have been around for years. They are often taught at universities and are used to help people think of answers or tell stories fast and smart. Jen is going to teach you a few Spontaneous Talks Frameworks so you can use them when presenting your work, answering tough questions or simply telling your stories. Applying these simple frameworks can help a person avoid anxiety by quickly organizing a thought, and moving forward to articulating that thought in a cohesive and eloquent manner.

Outline
• What are Spontaneous Talks Frameworks
• Why are they used?
• How to get in the mindset
• For each:
o What is it
o How do you apply that to UX presentations
o Example
• What? So What? Now What?
• OSB Problem/Opportunity – Solution – Benefit
• STAR Situation Task Action Result
• PREP Point. Reason. Example. Point.
• BLUF Bottom Line Up Front
• PPP Prep Promise Path
• ADD Answer Detail Describe value
• PPO
• RRR Regret Reason Repair

Notes
They saying goes: practice makes perfect. But sometimes we do not have the luxury of practicing in advance. This is especially true when we have to share at the last minute or answer a question on the spot. Having a Spontaneous Storytelling Frameworks to pull from can keep your anxiety low, help you quickly get organized, and move you forward with a cohesive answer. Every UX pro should have the confidence to present eloquently and precisely. Having frameworks like these in your back pocket can prevent you from rambling. And it helps you to provide the well-described information your stakeholders are seeking.

Jen’s qualifications
I have successfully used these frameworks in presenting my own work. Plus, I have presented this talk to many conferences around the world (talk length and workshop formats).