No matter the challenges a shop may have knowing that you and your team are always working in the business of YOU is how they will succeed. This lecture touches on dress, attitude, work relations in & out of the shop, self image, and how you manage yourself socially, professionally, and financially. Working in a shop and having your team as well as yourself realize these important tactics will allow everyone to grow leaps and bounds, which in return means success and money for you and your shop. A trained team is a successful team. A successful team is FAMILY!