Session

From Short-Term Value to Customer Centrism: A Revolution in Management

The goal of the firm, as put forth by many business schools that still ascribe to the Michael Porter way of thinking defined in the 1980s, is to maximize short-term stakeholder value. This is “the biggest idea in business” and has defined not only the way organizations are built, its leaders are incentivized, and the way work works in many companies today. It is also the worst idea, denounced by many responsive, forward thinking CEOs and management thought leaders. Stephen Denning, in his inspiring 2013 article in Forbes describes a Revolution in Management in which many adaptive, responsive, and agile firms fundamentally think differently about their approach to customers, the concept of value, and how they design and support organizations. We now see a focus on: delighting customers profitably, enabling self-organized teams and networks, collaboration and interactive communication, and iterative and incremental work. In this talk I will explore the mindset shift, systems thinking, organizational development, and coaching approaches need to nurture and support the growth of new leaders who can leverage these emerging realities.

Jason Schreuder

Agile Coach

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