Once upon a time there lived a brave developer, a wise facilitator, and a terrifying overlord (aka manager). How can we help our heroes overcome their dastardly foe? Come attend this session to find out!

In this interactive session we will explore various conflict resolution topics including: how our perspective creates conflict, the drama triangle (hero, victim, and villain), how we escalate conflict, and how we can ultimately resolve conflicts positively. The attendees will live happily ever after with a set of tools they can apply immediately in their own stories...