When terminology between the business and IT gets out of control it may seem like you need the skills of an FBI Negotiator and /or therapist to get to the facts and make quality adjustments that serve the needs of all involved. So what if you had those skills? What if you could peacefully and systematically guide the business and technology onto the same page using communication tactics from respected professions that rely on high quality communication to get the answers they need.

In this talk, we do just that. We work through how to relate with people using easy to learn, highly effective methods of driving a conversation to a resolution. Then we apply those resolutions to a process that tracks the decisions made to rectify terminology issues.

This talk is for you if:
- Your environment has situations where words used by the business or domain experts are not the words used by the developers and architects.
- If you experience poor communication around requirements due to terminology discrepancies.
- If your organization is wasting time redefining the same terms over and over.
- If the business thinks those terms are used one way, but the software implements different behaviors for those terms.
- You find that those discrepancies are not always easy to detect.

John Connolly has grappled with this often and has adopted techniques from investigators and therapists alike. In addition, he created a process he uses to facilitate the exposure of these conflicted terms. This process gathers the facts around their usage, agreements on the future state and ways to make sure the business knows what it takes to repair these often-wasteful discrepancies. He will present, demonstrate and discuss this process and these techniques in a way you can immediately implement in your role - even if you do not know Domain-Driven Design (DDD) at all. In fact, becoming effective at terminology repair will help you understand a key element of DDD more experientially - i.e., the Ubiquitous Language.

If you have these terminology issues and want to have a way to solve them, come check it out.

This talk was first given at NDC Porto in 2023. It lasted 45 minutes, but is being retro fitted with new content so that it can be tailored to last 45 minutes or 1 hour.