Nearly every tech event has a Code of Conduct these days, but too often it’s treated as boilerplate, or as a box to tick.But what happens when someone breaks it. Like incident response, success depends on rehearsal, not documentation.

In this talk we’ll share practical lessons from over a decade of experience running events like DevOpsDays, Cloud Native Days and from PostgreSQL conferences. How to set the stage for a safe event, talk through potential incidents, and what conversations will need to be had with different stakeholders.

Most importantly, it’s hard to build trust, but easy to lose trust. We will cover how to openly and iteratively develop your community’s code of conduct.

A 20-30 minute talk for a general audience with specific relevance for event and community organizers. The talk is intended to be practical and covers preparation on paper, training organizers, practicing scenarios and incident response.

A community health talk from an ops thinking mindset.