Modern contact centers generate a constant stream of events, conversations, and operational signals—but collecting data is not enough. The real value comes from being able to analyze it as it happens and turn it into timely decisions.

In this session, we will explore how Microsoft Fabric enables real-time analytics scenarios using a contact center use case. Through a live demo, attendees will see how streaming events can be ingested, processed, analyzed, and visualized in real time, allowing teams to monitor operations, identify trends, and respond faster to changing conditions.

Rather than focusing only on the dashboard, this session will also highlight the broader architecture behind real-time analytics in Fabric and the practical considerations for building solutions that are useful, scalable, and business-ready.

Learning objectives

Understand the core components of a real-time analytics solution in Microsoft Fabric
See how streaming data from a contact center scenario can be transformed into real-time insights
Learn how dashboards can help operations teams monitor performance and react faster
Identify practical use cases for real-time analytics beyond traditional reporting
Gain a clearer view of the architecture, value, and implementation considerations of real-time solutions in Fabric