In this session I will take you to a journey where you will learn about how to get Teams integrations to Dyn365 Customer Service Omnichannel.
Be aware that I’m not a Dyn365 expert, but have the knowledge and curiosity to figure out how things works.

I will show how to:
- Basic to know for voice in Dyn365CS Omni, what need to be there
- Get telephony integration to Dyn365Cs Omnichannel, what’s HOT and what’s NOT
- Configure ACS (Azure Communications Service)
- Get Teams in Onmichannel, chat history and more
- Change settings on the bot for Telephony
- Live DEMO

This will teach you AllYouNeedtoKnow to get started.