Do you wonder about Dynamics365 Customer Service Omnichannel with Voice. Well here we shall talk about the basics. What is needed to start calling for Customer Service module in Dynamics365.
What if you got Teams and Direct Routing. What are your options then?
How do Dynamics365 Sales end up in this, what do they need to start calling or use click to call?
Even going for Dynamics365 Omnichannel with voice, you still need to handle Phone system in Teams, and even switchboard.
With this in mind Direct Routing or Operator Connect will be your partner "in crime" to get this working.
You will in this session learn about what you need to get this working.