Microsoft 365 can feel like a collection of separate tools—Teams, SharePoint, Planner, Viva Engage, and Groups—until Copilot enters the picture and suddenly connects everything. If you’ve ever wondered how all these services are related (or why Copilot’s answers depend so heavily on how they’re set up), this session is for you.

In this session, you’ll learn the foundational concepts behind Microsoft 365 Groups and the different types of SharePoint sites—the building blocks that power collaboration across Teams, Planner, Outlook, and Viva. Whether you’re a business user, an M365/Teams/SharePoint administrator, or part of a security or governance team, understanding this architecture is critical to making Copilot useful, accurate, and secure in your tenant.

Karen will break down these often-overlooked fundamentals in a clear, approachable way and show why governance and user education are not optional add-ons—but essential prerequisites for Copilot success. You’ll leave with a stronger understanding of how Microsoft 365 really works, why Copilot depends on it, and what you can do now to ensure your organization is truly ready to get value from AI.