In a rapidly changing business landscape, organizations are often challenged with balancing agility and robust architectural frameworks. In my talk, I will explore how value streams—key to agile methodologies—and capabilities—foundational to strong architecture—can complement each other to create a dynamic, customer-centric organization.

Starting from the customer's perspective, I will demonstrate how customer journeys should be the compass that guides the alignment of business processes, value streams, and capabilities. By prioritizing customer needs, we ensure that all organizational efforts are grounded in reality, driving genuine value and engagement.

This session will provide practical insights into:

How to map and optimize value streams with a clear focus on customer outcomes.
Leveraging capabilities to support and enhance agile value delivery without compromising long-term strategic goals.
Bridging the gap between customer experience and business efficiency through integrated processes.
Join me to discover how we can transform the way we think about agility and architecture, not as competing forces, but as synergistic elements that, together, empower organizations to be both innovative and resilient.