This session shows how to automate customer requests from shared email and integrate them into Azure DevOps backlog with Power Automate and notify developer via Teams group chat offering possibility to assign the task for me with a click of a button.

As consultants, we face multiple channels of customer contact, such as email, phone, chat, etc. This creates challenges, such as:
• Keeping track of data and requests from different sources.
• Losing or forgetting some requests in the information flood.
• Lack of visibility and control over the status and progress of the requests.
• Low efficiency and quality of the service due to fragmentation and confusion.

Session take aways
- Learn how to automate the creation of tasks in Azure DevOps from customer emails using Power Automate
- Simplify the communication and collaboration among consultants by using a shared mailbox and a group Teams chat
- Increase the visibility and control of customer requests by using adaptive cards and tracking the progress in Azure DevOps
- Improve the customer satisfaction and retention by serving them in their preferred channel and providing transparent work