As AI continues to reshape industries, organizations are seeking practical ways to move beyond buzzwords and embed intelligence into the systems they use daily—especially CRMs. This session explores how AI, predictive analytics, and secure automation are transforming customer engagement, loan processing, outreach, and decision-making across sectors like finance, healthcare, and agriculture.

Learn how Microsoft’s Power Platform, Dynamics 365, and Azure AI services can be combined to build intelligent CRM ecosystems that automate repetitive tasks, surface predictive insights, and drive faster, more personalized customer experiences. From pre-qualifying loans using AI models to orchestrating patient discharges with real-time data, we’ll showcase real-world scenarios where automation has had measurable impact.

We'll also discuss the architecture and security considerations critical to deploying these solutions at scale, including zero-trust data flows, role-based access, and responsible AI practices. Whether you're automating a simple workflow or embedding a complex machine learning model into your CRM, this session will guide you through the best practices for implementation—from model training and integration to governance and scaling.

Perfect for architects, product managers, and innovation leaders, this session offers a practical roadmap for harnessing AI-powered automation using low-code tools—without compromising on control, security, or performance.