Session
The End of Time and Materials? How AI Is Changing the Way We Deliver Professional Services
AI is changing how fast implementation and customization work gets done, and customers are starting to notice. Projects that used to take days now take hours, which means the old way of pricing professional services by the hour is starting to break down.
In this session we will discuss what this shift actually looks like in practice, and more importantly, what to do about it. If AI lets you deliver the same result in less time, should you still bill the same way? What happens to your margins if you do not adapt, and what happens to customer trust if you keep billing hours for work that no longer takes hours?
We will look at how partners can start moving away from pure time and materials pricing towards models that better reflect the value delivered, not just the hours spent. This includes practical ideas on how to talk to customers about the change, how to structure new types of engagements, and how to protect your margins while still being competitive.
This session is for partner leadership, professional services directors and sales leaders who want to get ahead of a pricing conversation that is coming whether we are ready for it or not. Expect a practical, straight to the point discussion rather than a theoretical one, with real examples of what is starting to work and what is not.
This session is for partner leadership, professional services directors and sales leaders who want to get ahead of a pricing conversation that is coming whether we are ready for it or not. Expect a practical, straight to the point discussion rather than a theoretical one, with real examples of what is starting to work and what is not.
Kasper Højdal
VP of Enterprise Sales, Europe at LS Retail, helping partners close complex, multi-country retail deals
Copenhagen, Denmark
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