As a non-code contributor to open source and a community manager of practitioners (i.e. developers, operators, and security teams), I am obsessed with learning and finding the best ways to interact with the community. What I have found is there are many aspects to community management. Through trial and error, I have a set of my go-tos when I’m building a community that will focus on inclusivity, transparency, openness, collaboration, and participation.

For this talk, I will poll the audience on the topics they want to hear taken from the list of options below. I will then present on the top one, two, or three vote-receiving topics - depending on time constraints.

Metrics: How to report on community health and keep your leadership team informed and happy.
Why strategy and knowing your audience is important for success. Then, how to do it.
The must-haves for a healthy community - the things you just can’t not do.
Are you working in a project-to-product culture? You are not alone. Let's discuss how to do it and stay true to open source tenants.
Turning users into advocates - the why and how.