This technical session moves beyond the chatbot demo and shows how to build an agent that helps a resident complete the next step. Attendees will follow an end-to-end Copilot Studio pattern: use approved SharePoint or Dataverse knowledge, guide a resident through a question, provide the right form or process, invoke a Power Automate workflow, and route a structured request to the right staff owner when human review is needed. The result is an agent design that is useful, testable, and intentionally constrained by approved content and clear escalation paths.