Step into the new era of agentic customer experience with Dynamics 365 Sales. This session explores how out‑of‑the‑box Sales AI Agents: Sales Qualification Agent, Sales Research Agent, and Sales Close Agent transform seller busywork into business outcomes.

Building on the most recent feature updates, we’ll discuss how agentic CRM is reshaping seller workflows through Microsoft’s commitment to developing autonomous, governed, and fully explainable AI agents that operate across the complete sales process.