The CRM is no longer just a system of record, it's becoming a system of action. In this session, discover how Microsoft Dynamics 365 and Copilot Studio are ushering in a new era of “Agentic CRM".

We’ll explore how autonomous agents are transforming sales operations by qualifying leads, drafting personalized outreach, updating CRM records, generating proposals, and even engaging customers, all with minimal human intervention. We will explore use cases supported by first party agents in Dynamics 365 & Microsoft 365. Also, custom scenarios that can be built using Copilot Studio to extend and tailor CRM capabilities.

Whether you're a Power Platform maker, solution architect, or sales leader, this session will equip you with the insights and tools to reimagine your CRM as a constellation of intelligent agents that automate the mundane, engage customers at scale, and help your teams win more deals.