Two years ago we handed Microsoft 365 Copilot to 300 people and called it a pilot. Today we're at roughly 10,000 Copilot users and almost none of that scaling was a tooling challenge. The thing that scaled was leader behavior, the way we routed people to the right kind of help, and the ravenous pace of change that kept changing under our feet - including the morning Microsoft shipped free Copilot Chat into the tenant and the playbook we'd written for an organized group of premium users stopped being nearly adequate.

This talk is the journey, told honestly. The director who missed the big meeting and then got it back. The consultant who demanded access just based on seeing peers in action. The weeks we realized our training was teaching the wrong thing. And the team whose 5x usage spike turned out to mean the opposite of what it looked like.

Format & Length
• Default: 45-minute keynote with 5-10 minutes Q&A.
• Extended: 60-minute version available with deeper Q&A and a workshop-style audience exercise.
• Cut-down: 30-minute version available on request, highlighting most relevant components contextual to the event and recent industry news.

Target Audience
M365 administrators, change-management leads, L&D and enablement leaders, mid-level IT and digital leaders, and CIO/CFO-track executives evaluating enterprise AI strategy. Designed to be useful to both the practitioner running adoption and the executive funding it.

Technical Requirements
Standard A/V — projector or large display, lapel or handheld microphone, presenter clicker. Speaker handles own click-through. No internet required for delivery. Live demo is optional and not included in default runtime.