Many organizations have started with Microsoft 365 Copilot but still treat it as “a smarter search box.” This session shows business and project leaders how to turn those early wins into end-to-end outcomes powered by agents. We’ll walk through three tangible patterns:

Customer email → triaged, summarized, and routed by an agent;

Sales opportunity → notes, next steps, and proposal draft prepared automatically;

Internal request → approval flow with an agent doing the heavy lifting.
For each, we’ll map the business owner, data needed, risks, and KPIs (time saved, cycle time, quality). You leave with a small playbook of patterns you can take straight into your next customer or internal project.