Monthly support plans (managed services) are quickly becoming the default model for ERP and business applications, but they’re not right for every organization. Choosing the wrong approach can lead to wasted spend, misaligned expectations, and missed value.

This session explores why it’s critical to evaluate whether this model fits your business, along with real-world best practices, common pitfalls, and how to get started. You’ll learn how to structure and price plans effectively, align support to outcomes, and avoid costly mistakes, so you can make smarter, more strategic decisions.