Over the past few years, we've focused on one goal for our Sales AI agent: making interactions feel more human.
But what does “human” actually mean? For some, it’s about natural language. For others, it’s about empathy or tone.

In this session, we’ll share how we integrated human reviewer feedback into our training loop—what worked, what didn’t, and how we measured success.
We’ll also dive into evaluation: how do you actually test if an AI response feels human?