Session

Helping People Emotionally Unattach from Outlook Classic

I am submitting three presentations centered around the transition from Outlook Classic to the New Outlook, each tailored to a different audience. With Outlook Classic reaching end of life in 2029 and no other submissions currently addressing New Outlook, this topic is timely, relevant, and in high demand across all levels of IT. This application is for the first presentation in the series.

The first session is a Level 100 talk designed for anyone who uses or enjoys Outlook Classic. Titled “Helping People Emotionally Unattach from Outlook Classic,” it introduces end users to what’s changing, why it’s changing, and how to approach the transition with confidence. If I am selected to speak and given the opportunity to present only once, this is the session I would choose to deliver. As someone new to the speaking circuit, this presentation also provides a strong, accessible entry point for me to share my experience with a broad audience.

The second presentation in the series is aimed at MSP Owners, IT technicians, helpdesk teams, and junior Exchange administrators. It covers the same core themes but focuses on troubleshooting, training vs. fixing, and preparing for the influx of support requests during the transition.

The third presentation is designed for IT Directors, MSPs, and IT leadership teams. This version emphasizes planning, communication strategy, feature readiness, and organizational change management to ensure a smooth adoption process.

Lisa Hendrickson

Microsoft Outlook Expert (MVP)

Fort Myers, Florida, United States

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