New Outlook is not a UI refresh. It’s like moving to another city, state or country and having to learn a whole new environment. Nothing about New Outlook is remotely close to Outlook Classic. Technicians, Engineers and IT leaders will learn from an actively working Microsoft Outlook Expert everything that goes on in the back end of this switch.

This 4-hour technical workshop is designed for Microsoft professionals who want to learn more about New Outlook from the technical side (back of house). I will not be covering training (front of house) or "features", all on the technical side of the switch. We’ll dig into Outlook account types, where data is stored, what migrates cleanly, what doesn’t migrate at all, and
why I believe PSTs are slowly going away. We will also cover onboarding, manual migration, setup, and the technical issues.

We’ll focus on different email types (Exchange, Gmail, iCloud, IMAP, POP/PST), data handling and migrations, and troubleshooting patterns that no longer follow Classic Outlook.

You’ll see live demos, real failure scenarios, and practical strategies you can take back to your environment immediately. The switch from Outlook Classic to New Outlook will make anyone that uses Outlook slightly confused. It's a completely different program and for IT professionals, it's a huge change in how we support our clients, manage their services, accounts and data.

Who This Is For
• IT pros, admins, consultants, Microsoft Professionals
• Anyone already supporting New Outlook
• Teams preparing for the long goodbye to Outlook Classic

What You’ll Leave With
• A clear understanding of New Outlook on the technical side.
• Fewer “why is Outlook doing this?” moments
• Less frustrated end users

I look forward to this workshop, and this would be my first 4-hour workshop.