An engineer's approach to the human side of Copilot adoption.

You've rolled out Copilot, trained your teams and checked the usage figures. Some people still work exactly as they did before. Do they need more training, or have you misunderstood what's happening?

I was already a professional coach when I became Radio Access Manager at 2degrees. I managed engineers with different strengths and priorities while remaining accountable for shared network outcomes. When a site underperformed, we investigated. Nobody sent it on a training course and asked it to have a better attitude.

In this interactive session, you'll investigate one stalled adoption case twice. As new information emerges about the person, their work and what success means, you'll see how quickly a reasonable-looking diagnosis can change.

You'll leave able to:
- Spot assumptions hiding behind adoption figures before prescribing a fix.
- Ask questions that uncover why a particular person is or isn't using Copilot.
- Distinguish increased usage from improved work, and choose one change worth testing.

Bring your troubleshooting skills. You may discover you're already better equipped for the people side than you thought.