How can teams make and keep meaningful promises to customers, in the presence of uncertainties, unknowns and unforeseeable change?
As individuals every day we manage to successfully live our lives forward, deciding, acting, and doing, without knowing the future.
But at work, we often find ourselves trapped by the dependency on forecasts and control, following approaches rooted in a distant past we don’t question anymore.
By leveraging insights from Complexity Science and the Promise Theory, I will present an alternative set of practices to help teams consistently deliver on their promises to customers in a world marked by constant change and uncertainty.

Learning objectives
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The attendees of this session will learn:
a) the limits of the current approaches for delivering on promises to customers in a world marked by constant change and uncertainty.
b) the key practices and elements of the paradigm shift that allow teams to deliver on their promises to customers in a world marked by constant change and uncertainty.
c) the underlying theory from Complexity Science and Promise Theory.

All this marks the shift from predictive and prescriptive approaches to an empirical and invitation-based approach

Target Audience: Technical and Team Leaders/Managers, Team members, delivery orchestrators, facilitators, change agents (tech/agile coaches, scrum masters, etc), PMOs

Keywords: Risk, Uncertainty, VUCA, Complexity, Collaboration, Trust, Invitation, Promise theory.

Level:
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novice, practitioner

Session length and format:
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It is a 60 to 90-minute session.
This session is a frontal presentation that includes a Q&A and conversations facilitated by the presenter.

Previous session presentation (it had a different tile)
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- 2024: FlowCon France, Paris
- 2023: Agile Cambridge
- 2023: Agile 2023 (Scotland)
- 2023: Strategic Project and Portfolio Management (Prague)
- 2023: DevDays Europe & DevOps Pro Europe 2023 (Vilnius, Online)