It can be argued that trauma is defined by perception. As different as we all look, sound and act, so to are we different in how we process our life experiences, even the most dramatic. The things that have happened to you are likely to have the strongest influence on your current and future behavior but the way you process those experiences can be altered. Empathy is your greatest ally in life and in business. It is also a muscle that needs to be exercised in order to evolve.

A one-time, unique version of this talk was given at KalamazooX.