Join us for an insightful session that explores how the integration of D365 Business Central, D365 Field Service, and Dynamics Guides is revolutionizing the Customer Service industry.

Key Capabilities:
• Inventory Management: Keep your service truck and warehouse inventory up to date, ensuring that technicians have the necessary parts and tools at their disposal.
• Scheduling Efficiency: Optimize resource allocation from dispatching to appointment arrival using GPS routes, enhancing on-time performance and customer satisfaction.
• Technician Knowledge Agents: Empower technicians with AI-driven knowledge agents and utilize Dynamics Guides with HoloLens to visualize maintenance procedures in 3D, improving accuracy and reducing downtime.
• Teams Technician Assistance: Leverage Remote Assist to facilitate team collaboration and real-time support from co-workers, ensuring that technicians can tackle complex issues effectively.
• Skill Level Matching: Tie booking resource levels to resource skill sets, ensuring that the right frontline worker is matched to the appropriate service call, enhancing service quality and customer satisfaction.
• Autonomous Agents: Explore the latest capabilities in Copilot Autonomous Agents, which guide frontline workers, dispatchers, and product service knowledge, integrating them into the service call process for optimal outcomes.