This session is a result of a large Field Service project for a customer that had enough complexities that Self-Service Scheduling and Resource Optimization Scheduling fell short. The result was a small custom scheduling API, based upon the SearchResourceAvailability API, which allowed us to stay true to Field Service standard.

In this session, I will demonstrate how we utilize the SearchResourceAvailability API to implement time slot based scheduling. This allows us to abstract away delay, travel time, and resource allocation from the end booker - simplifying their daily routine. The result is a Field Service solution based on standard that now supports:

* Semi-automated booking of high density work orders (Something RSO can't do).
* Resource availability from resources in multiple pools (Something SearchResourceAvailability can't do).
* Full-rebooking functionality from Power Apps Portal (Something Self-Service Scheduling can't do).