Copilot for D365 Sales, Copilot for D365 Customer Service... What happens when we need them all? ¿How do we really offer one unified experience of "One Agent"?
In this session I will show you how to extend the base Copilots from a strategic point of view unifying the experience of an entire company using a real case. I will show how the real jouney was to align the copilots and existing agents to the organisation processes and the challenges we faced.
I will try to show from the operational side but also from the technology capabilities, how we extended it and aligned it.
There were situations where we had to take decisions based on the business requirements and how we addressed them based on the platform and product maturity and readiness.
Join me and discover how to build a unified agent experience using multiple functionalities of Copilot Studio and take advantage of my lessons learned.