The jury is no longer out: technology is equally a force for good as it is for evil. All our good practises can result in unintended consequences, from pushing down wages for gig economy workers, to fostering an addiction to our phones.

But…what can we do? Big decisions are usually made above our pay grade, and some of these consequences are completely unexpected.

In this practical talk we’ll share some powerful frameworks and models used to identify and navigate the unintended consequences of our decisions. Whether you’re a manager, work in a delivery team, or use digital products in your daily life, this is for you.

After all - being an informed delivery practitioner is as important as being an informed consumer.