What’s your Voice Strategy? Do’s and Don'ts for creating exceptional customer experiences using journey mapping. (Workshop Summary)
Voice integration is “now” for pioneering cross-channel customer experiences. It can be implemented in various ways from smart devices to interactive voice response (IVR), and we want to teach you how to create personalized brand strategies for your business based on our customer experience journey mapping. Companies must consider their customer platforms of choice (who are you targeting), levels of engagement, and critical success moments when creating a successful voice UX. Marcus Finley will show you what to avoid when applying a voice strategy that will win.