Serverless technologies are perfect for event-driven scenarios and support ticketing management is, typically, an event-driven scenario. In this session, we will see how to take advantage of the serverless technologies provided by Azure to create a minimal ticket management system: from API Rest to notifications to external services, persisting the state to the Durable Entities. Azure Functions, Durable Functions, Event Grid, and Logic App will allow you to build a simple and extensible end-to-end ticket management system.