Dynamics 365 Customer Insights Journeys offers great out-of-the-box capabilities to create individual customer journeys with personalized interactions with all your customers on multiple channels 🚀

But did you know that it also offers powerful extensibility capabilities? One of them will be highlighted in this session: Custom Channels. With custom channels, you can extend your customer journeys in a very flexible and supported way to reach customers on whatever channel they are 💪

In this session, we will do a live demo of creating a custom channel and highlight what to be aware of 🔥