Business Central implementers make hundreds of design decisions every week - layouts, captions, workflows, validations, navigation paths - and most of those choices happen without formal UX training. The result? Even experienced users get confused, workflows break down, errors multiply, and support tickets pile up. It’s not that users “don’t get it.” It’s that the design unintentionally violates how humans understand and interact with systems.

In this example-driven session, we’ll explore the most common usability pitfalls in Business Central customizations and why they cause so much frustration. We’ll borrow a few core principles from Don Norman’s The Design of Everyday Things - discoverability, signifiers, feedback, constraints, and error prevention - and use them to explain why certain designs cause users to hesitate, make mistakes, or feel overwhelmed.

We’ll show simple, practical fixes you can apply immediately: clearer action naming, better grouping, early validation patterns, more helpful error messages, smarter defaults, and small UI adjustments that dramatically reduce cognitive load. Through real-world BC examples (and a few funny ones), you’ll see how minor changes in design can create major improvements in user confidence and satisfaction.

If you build pages, configure workflows, or design extensions for Business Central, this session will help you stop accidental frustration - and start creating solutions that feel natural, intuitive, and frustration-free.