One, if not, the most meaningful ceremony in Agile is the retrospective. No matter which framework you use, there should always be a space to review our process, find ways to improve and adapt. However, in time, retrospective lose traction and even though we find actions to improve, these actions are usually left in a lonely post-it without the loving care of its indifferent owner. In my experience this is especially true for operations teams such as Customer Service, Financial Operations or IT Operations teams. Usually, their day to day tasks never stop flowing in, taking all the attention and leaving none to the forgotten group of action items we find through retrospectives.
In this interactive talk we explore a technique to manage the risk and issues that threat the performance of our operational teams. First we assess those issues, then prioritize them and finally create a backlog that each participant will own until it's done!