You already sell. You just don’t call it selling. This session gives CS engineers, admins, and techs a short, ethical upsell play they can use in 90 seconds or less, a two-line follow-up that converts, and neurodivergent-friendly workflows so the people who actually touch clients can reliably surface and hand off opportunities. Practical, scriptable, and measurable.

Let’s be blunt. Most upsell training is written for salespeople. It expects charm, improv, and follow-up theatrics that don’t fit the day job of a support engineer or a vCIO who prefers to work by doing, not pitching. This session teaches an alternative: a clean, repeatable, value-first approach that fits into a ticket or a 90-second call.

You’ll learn how to spot real expansion signals during routine work, how to make an honest micro-ask without sounding like a sleazy sales pitch, and when to hand a lead to sales or vCIO so you don’t waste time or trust. I’ll show exact language for the 90-second ask, a two-line email template to send within ten minutes, and the ticket flags and PSA fields that actually get action from sales. Crucially, I’ll show accommodations and formats that make upselling practical for neurodivergent and sensory-sensitive teammates: asynchronous scripts, low-pressure roleplay, checklist-based coaching, and ways to use pattern recognition as an advantage.

No pressure selling. No manipulation. Just work that turns technical help into measurable business outcomes and client value.

PS. Pick this one its my favorite lolol