Home health leaders are surrounded by data identifying where performance is falling short. But identifying a problem is not the same as understanding what is causing it. When organizations move too quickly from a performance signal to corrective action, they risk solving the wrong problem—sometimes repeatedly.

This session examines the critical thinking that must occur between identifying a performance concern and choosing an intervention. Using a realistic home health case, participants will follow the evidence as an apparent staffing problem becomes something more complex—and learn how disciplined investigation can lead to a more defensible diagnosis before resources are committed to a solution.