Learn to optimize customer service experiences by integrating Microsoft Voice and Copilot with Dynamics 365 Customer Service Workspace. In this session, we unlock the potential of these powerful tools. Explore best practices in workspace configuration, Azure Communication Services (ACS) integration, and real-world experience in enhancing communication, collaboration, and overall Agent efficiency.
We'll also cover some of the finer points in the implementation of Customer Service Workspace, such as deploying your solutions/configurations between environments as well as what to expect porting your existing phone numbers to Microsoft Voice.
Ideal for customer service managers, IT professionals, and business leaders seeking to revolutionize customer support. Gain insights to elevate your service delivery and exceed customer expectations using these transformative technologies.