Many platform engineering teams unknowingly create an "inverse productivity curve": their platforms are highly effective for a small group of experts but leave the vast majority of their developers behind. This happens because platform engineers intuitively build for their peers, the most vocal 20% of users who prefer high-end but often highly complex solutions, instead of for the silent 80% majority who need simple, straightforward solutions.

This session provides a practical guide and case studies to break this cycle using "guerrilla product thinking." Attendees will learn practical, low-effort tactics to shift their focus, such as visualizing their user base to identify the true majority and conducting targeted interviews with silent developers to uncover the most impactful problems. The talk will equip every platform engineer with the mindset and tools needed to flip the productivity curve, eliminate expert bottlenecks, and build platforms that accelerate the entire organization.