Many ERP implementations don’t fail due to technical issues or budget overruns—but because users aren’t properly prepared. This session explores the often-overlooked difference between training, practice, and testing, and explains why being “trained” doesn’t necessarily mean someone is truly ready to use a system in day-to-day operations.

We will take a practical look at the common lack of motivation among customers when it comes to testing and explore what can be done to change that dynamic. The session will also examine how to build real commitment and a sense of ownership on the customer side when it comes to participating in test phases. In addition, we’ll demonstrate how the Microsoft DevOps test framework can be leveraged by non-developers to plan, structure, and support functional testing in a way that benefits the entire project team.

Packed with real-world examples, proven practices, and actionable strategies, this session will help you reduce risk, improve user adoption, and deliver more successful go-lives. It is especially valuable for consultants, project managers, and Dynamics partners who want to create more resilient and sustainable ERP implementations.