Session

The Agent Works. Does Anyone Trust It?

Go-live proves that a system exists. It does not prove that the teams doing the work will rely on it, or that it will deliver the value in the business case. With more than 20 years in enterprise transformation and more than 10 years leading M&A integration, Michele Grant shows how a leadership team decides when to trust an AI agent in daily operations. The talk follows one example, an agent that drafts the weekly synergy report for a $15 billion acquisition, through three questions. What value does the agent create? Who is accountable for it? What evidence permits it greater autonomy? Attendees leave with a value case built on three metrics, accountability mapped to the Three Lines Model, a one-page Human Work Standard, and a four-stage autonomy scorecard. The views expressed are her own.

Michele Grant

Enterprise Transformation and M&A Integration Executive | Creator of Leading at Scale

Englewood Cliffs, New Jersey, United States

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