Session

Your DevOps Isn't Broken - Your Conversations Are

Most DevOps failures aren’t about tooling- they’re about people. When pressure hits, teams fall back into silence, blame, and fear, and the system breaks with them. This talk exposes the part of DevOps we rarely name but absolutely depend on: the conversation layer. How we communicate under stress, surface disagreements, and repair trust determines whether a team becomes resilient or reactive.

I share how my team built a communication architecture that carried us through outages, conflict, rapid scaling, and even personal crises. We didn’t just automate deployments- we automated trust. This talk gives leaders and engineers a practical, human‑centered model for DevOps that transforms how teams relate, decide, and recover.

• Why DevOps collapses without psychological safety
• How communication patterns shape incident response and alignment
• The behaviors that prevent blame, fear, and reactivity
• How to surface hard truths without damaging relationships
• Leadership practices that create the conditions for transformation

Michelle Martinez

IT Organizational Enablement and Delivery - Videojet Technologies (Veralto Corporation)

Chicago, Illinois, United States

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